Expedia API privacy statement
Last Updated: 26/06/2025
Collection and use of your personal data
In this section, you will find information about:
- The types of personal data that we collect and use;
- How we collect and use it;
- The purposes for which we collect and use it; and
- The lawful basis we rely on to collect and use it.
Lawful bases for processing:
In the tables below, you will find the lawful bases we rely on to collect and use your personal data.
In summary, whenever we collect or use your personal data, that collection or use must be based on one of the following criteria:
- Consent: this means you have given your consent for us to do so (e.g. sending you marketing communications where consent is required).
- Legal obligation: this means we have a legal obligation to collect personal data from you or use it for a specific purpose (e.g., using your transaction history to complete our financial and tax obligations under the law).
- Performance of a contract: this means the personal data is necessary to perform a contract with you (e.g., manage your booking or process payments).
- If we ask you to provide personal data to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal data is mandatory or not (as well as the possible consequences if you do not provide your personal data).
- Legitimate interest: this means the processing is in our legitimate interests and those interests are not overridden by your rights (as explained below).
- Certain countries and regions allow us to process personal data on the basis of legitimate interests. If we collect and use your personal data in reliance on our legitimate interests (or the legitimate interests of any third party), this interest will typically be to operate or improve our platform and communicate with you as necessary to provide our services to you, for security verification purposes when you contact us, to respond to your queries, to undertake marketing or for the purposes of detecting or preventing illegal activities. Whatever our determination of our specific legitimate interest is for a given use of your personal data, when we assess its appropriateness, we will always assess it against the potential impact on your rights. While the concept of legitimate interest only exists in certain countries and regions, we balance our usage of your personal data against your rights globally.
Categories of personal data we collect and use
We collect and use personal data for the following purposes:
- Booking purposes – including to:
- Facilitate your booking, verify your identity and for travel insurance purposes.
- Book the requested travel (such as flights, cars, cruises, activities and hotels) or enable holiday property booking.
- Enable and facilitate acceptance and processing of payments (such as collecting or validating your payment details for our various payment models to hold a reservation, secure a booking, enable a travel partner to check the validity of your bank card, expedite the check-out process, deal with any fee, charge, payment or refund that applies), coupons and other transactions.
- Communications and customer service purposes — including to:
- Respond to your questions, requests for information and process information choices where we provide customer service support.
- Analytics purposes to improve our services – including to:
- Maintain, improve, research and measure the effectiveness of our services.
- Create aggregated or otherwise anonymised or de-identified data, which we may use and disclose without restriction where permissible.
- Security and compliance purposes — including to:
- Promote security, verify identity of our customers, prevent and investigate fraud and unauthorised activities, defend against claims and other liabilities and manage other risks.
- Comply with applicable laws (including tax data sharing laws and obligations), protect our and our users’ rights and interest, defend ourselves and respond to law enforcement, courts, governments, public bodies, other legal authorities and requests that are part of a legal process.
- Comply with applicable security and anti-terrorism, anti-bribery, customs and immigration, and other due diligence laws and requirements.
We collect and use the following categories of personal data for the following purposes:
| Personal data category | Purposes for collection/use | Sources of personal data | Lawful basis (where applicable) |
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Identification data— including name, username, email address and telephone number, as well as home, business and billing addresses (including street and postcode) |
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Payment data— including payment card number, expiration date, billing address, financial/bank account number |
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Geolocation data– including inferred location from IP address |
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Communications with us– including emails, chat transcripts and recordings of calls with customer service representatives, where we provide customer service support |
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Friends and co-traveller data— including data you give us about other people, such as your travel companions or others for whom you are making a booking |
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Child data— including name and contact details of minor travellers provided by you as the parent/guardian of the minor as part of a trip reservation |
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Sharing of personal data
We share your personal data with the categories of third parties set out in the table for the broad purposes stated below, which are described in more detail elsewhere in this Privacy Statement. The third parties with whom we share your personal data may be processing that personal data as a controller (either jointly or autonomously) rather than as our processor.
| Recipient of personal data | Purpose category |
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Expedia Group companies. We share your personal data within Expedia Group, the main brands of which are listed on expediagroup.com. Other Expedia Group companies act either as joint data controllers or processors for another Expedia Group company when accessing and processing your shared personal data. |
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Third-party service providers. We share personal data with third parties in connection with the delivery of services to you and the operation of our business. These third-party service providers are required to protect personal data we share with them and may not use any identifiable personal data other than to provide the agreed services. They are not allowed to use the personal data we share for purposes of their own direct marketing (unless you have separately permitted them to do so). |
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Travel suppliers. We share personal data with travel-related suppliers such as hotels, airlines, car hire companies, insurance, holiday rental property owners and managers, and where available, activity providers, rail or cruise lines who fulfil your booking. Please note that travel suppliers may contact you to obtain additional personal data if and as required to facilitate your booking or to otherwise provide the travel or associated services. |
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Business partners. If we offer a service or product in conjunction with a third-party business partner, we will share your personal data with that partner to assist in marketing or to provide the associated product or service. In most of those cases, the programme or offer will include the name of the third-party business partner, either alone or with ours, or you will be redirected to the website of that business with notice. |
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Recipients in relation to our legal rights and obligations. We may disclose your personal data and associated records to enforce our policies as necessary to satisfy our tax or other regulatory reporting requirements, including the remission of certain taxes in the course of processing payments; or where we are permitted (or believe in good faith that we are required) to do so by applicable law, such as in response to a subpoena or other legal request, in connection with actual or proposed litigation, or to protect and defend our property, people and other rights or interests. |
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Recipients in relations to corporate transactions. We may share your personal data in connection with a corporate transaction, such as a divestiture, merger, consolidation, assignments or asset sale, or in the unlikely event of bankruptcy. In the case of any acquisition, we will inform the buyer it must use your personal data only for the purposes disclosed in this Privacy Statement. |
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Joint use of your personal data within the Expedia Group
We jointly use, and our Expedia Group companies are joint controllers of your personal data in the following manner:
- We process all the categories of personal data identified in the ‘Categories of personal data we collect and use’ section jointly for the uses identified in the table above.
- The Expedia Group companies, the main brands of which are listed on expediagroup.com, process this personal data jointly.
- Expedia, Inc. is the party responsible for managing your personal data. More information about how to contact us regarding this joint use can be found in the Contact Us section below.
Our use of artificial intelligence
We use artificial intelligence and machine learning for various purposes to deliver our platform and associated services. We may use your personal data, including for the following purposes:
- To enhance your user experience and keep our service safe
- To keep our site safe by preventing and detecting any kind of fraud at a transaction level, listing level or user level, amongst others, including any breach of our terms and conditions or other fraudulent activities
- To provide security governance
- To detect anomalies, for example, finding elements that don’t match an existing trend
Automated decisions may be made by putting your personal data into a system and the decision is calculated using automatic processes.
We will rely on our legitimate interests to keep our site safe and to enhance your user experience. We will not engage in automated decision-making that involves a decision with legal or similarly significant effects solely based on automated processing of personal data, unless:
- you explicitly consented to the processing
- the processing is necessary for entering into a contract, or for its performance
- when otherwise authorised by applicable law
You may have rights in relation to automated decision-making, including:
- the ability to request a manual decision-making process instead
- contest a decision based solely on automated processing
If you want to know more about your data protection rights, please see the ‘Your rights and choices’ section below.
Your rights and choices
You have certain rights and choices with respect to your personal data, as described below:
- You can access, amend, enquire about deletion of or update the accuracy of your personal data at any time by contacting us using the contact information in our Contact Us section below.
- If we are processing your personal data on the basis of consent, you may withdraw that consent at any time by contacting us. Withdrawing your consent will not affect the lawfulness of any processing that occurred before you withdrew consent and it will not affect our processing of your personal information that is conducted in reliance on a legal basis other than consent.
Certain countries and regions provide their residents with additional rights relating to personal data. These additional rights vary by country and region and may include the ability to:
- Request a copy of your personal data
- Request information about the purpose of the processing activities
- Delete your personal data
- Object to our use or disclosure of your personal data
- Restrict the processing of your personal data
- Opt out of the sale of your personal data
- Port your personal data
- Request information about the logic involved in our automated decision-making, or the result of such decisions
- Object to the use of fully automated decision-making, including profiling, with significant legal effect, and request a manual decision-making process instead
- Contest a decision based solely on automated processing
For more information on what data subject rights may be available to you, please click here .
For questions about privacy, your rights and choices, and in order for you, or (where applicable) your authorised agent to make a request to amend or update your data—or to enquire about deletion of your data—please contact us using the contact information in our Contact Us section below.
In addition to the above rights, you may have the right to complain to a data protection authority about our collection and use of your personal data. However, we encourage you to contact us first so we can do our best to resolve your concern. You can submit your request to us using the contact information in our Contact Us section below.
We respond to all requests we receive from individuals wanting to exercise their personal data protection rights in accordance with applicable data protection laws. Should you have the right under applicable law to appeal a decision we have made to not take action on your request under applicable law, instructions on how to make that appeal will be included in our response to you.
International data transfer
The personal data we process may be accessed from, processed or transferred to countries other than the country in which you reside. Those countries may have data protection laws that are different from the laws of your country. Such cross-border transfer of your personal data is necessary for us to service your transaction with us, and for the other purposes outlined in this Privacy Statement.
The servers for this platform are located in the United States, and the Expedia Group companies and third-party service providers operate in many countries around the world. When we collect your personal data, we may process it in any of those countries. Our employees may access your personal data from various countries around the world. The transferees of your personal data may also be located in countries other than the country in which you reside.
We have taken appropriate steps and put safeguards in place to help ensure that any access, processing and/or transfer of your personal data remains protected in accordance with this Privacy Statement and in compliance with applicable data protection law. Such measures provide your personal data with a standard of protection that is at least comparable to that under the equivalent local law in your country, no matter where your data is accessed from, processed and/or transferred to. We will comply with obligations regarding personal data cross-border transfer in accordance with applicable data protection laws, regulations and conditions set by the competent authorities. This may include fulfilling obligations such as security assessments and/or certifications and signing agreements with overseas recipients in accordance with the standard contract established by the competent authorities.
Some measures that we have in place include the following:
- Adequacy decisions of the European Commission confirming an adequate level of data protection in certain non-EEA countries. Please see the latest list of such countries published by the European Commission here .
- Transferee countries’ participation in the Global CBPR Forum. Please see the latest list of participant countries here .Expedia Group holds the Global CBPR certification, and we have accordingly established measures across all Expedia Group companies to ensure that, where relevant to the transfer, personal data is shared only in accordance with the CBPR requirements. Further details on Expedia Group’s participation in such forums may be found in the ‘Global Cross-Border Privacy Rules System participation’ section below.
- Ensuring that the third-party partners, vendors and service providers to whom data transfers are made have appropriate mechanisms in place to protect your personal data. For instance, our agreements signed with our third-party partners, vendors and service providers incorporate strict data transfer terms (including, where applicable, the European Commission’s Standard Contractual Clauses issued by the European Commission and/or United Kingdom, for transfers from the EEA/UK), and require all contracting parties to protect the personal data they process in accordance with applicable data protection law. Our agreements with our third-party partners, vendors and service providers may also include, where applicable, their certification under the EU–US DPF and the UK extension to EU–US DPF and/or Swiss–US DPF certification (and any other country-specific extension to the DPF Frameworks adopted from time to time), or reliance on the service provider’s Binding Corporate Rules, as defined by the European Commission.
- Intra-group agreements in place for our Group companies which incorporate strict data transfer terms (including, where applicable, reliance on our Global CBPR and DPF certifications (as appropriate to the transfer), with Standard Contractual Clauses issued by the European Commission and/or United Kingdom, for transfers from the EEA/UK incorporated as fallbacks in circumstances where we cannot rely on our DPF certifications) and require all group companies to protect the personal data they process in accordance with applicable data protection law.
- Carrying out periodic risk assessments and implementing various technological and organisation measures to ensure compliance with relevant laws on data transfer.
EU–US Data Privacy Framework
All wholly owned US affiliates of Expedia, Inc. (part of the Expedia Group ) have certified to the EU–US Data Privacy Framework (EU–US DPF), the UK Extension to the EU–US DPF and Swiss–US Data Privacy Framework (Swiss–US DPF) (‘the DPF Frameworks’) and that we adhere to the DPF Framework Principles of Notice, Choice, Accountability for Onward Transfers, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability for personal data from the EU, Switzerland and the United Kingdom. The Federal Trade Commission has jurisdiction over such Expedia Group US affiliates’ compliance with the DPF Frameworks. In addition, Expedia Group maintains intra-group Standard Contractual Clauses where applicable to cover the transfer of EU personal data to the US in the event that any of our certifications to the DPF Frameworks cease to be a valid safeguard for a relevant transfer. Our certifications can be found here . For more information about the DPF Frameworks principles, please visit: https://www.dataprivacyframework.gov
In compliance with the DPF Frameworks, Expedia Group US affiliates commit to cooperate and comply respectively with the advice of the panel established by the EU data protection authorities (DPAs), the UK Information Commissioner’s Office (ICO), the Gibraltar Regulatory Authority (GRA) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved complaints concerning our handling of personal data received in reliance on the DPF Frameworks. Under certain circumstances, you may have the possibility to invoke binding arbitration for complaints regarding DPF compliance with the DPF Frameworks not resolved by any of the other DPF Frameworks mechanisms. Please visit this link for more information https://www.dataprivacyframework.gov/s/article/ANNEX-I-introduction-dpf?tabset-35584=2 . . Expedia, Inc. commits to resolve DPF Principles-related complaints about our collection and use of your personal information. EU and UK individuals and Swiss individuals with enquiries or complaints regarding our handling of personal data received in reliance on the DPF Frameworks should first contact us via our Contact us section below.
Global Cross-Border Privacy Rules System participation
The privacy practices of Expedia, described in this Privacy Statement, comply with the Global Cross-Border Privacy Rules System. The Global CBPR System provides a framework for organisations to ensure the protection of personal data transferred among participating economies. More information about the APEC framework can be found here .
Security
We want you to feel confident about using our services, and we are committed to taking appropriate steps to protect the information we collect. While no company can guarantee absolute security, we do take reasonable steps to implement appropriate physical, technical and organisational measures to protect the personal data that we collect and process.
Our cybersecurity team develops and deploys technical security controls and measures to ensure responsible personal data collection, storage and sharing that is proportionate to the personal data’s level of confidentiality or sensitivity. We take efforts to continuously implement and update security measures to protect your personal data from unauthorised access, loss, destruction or alteration. We hold our data-handling partners to equally high standards.
We have established an information security protection system based on industry standard practices and perform regular assessment and certifications, such as PCI-DSS certification. We have also implemented appropriate security measures throughout the entire life cycle of data collection, storage, processing, use, transmission and sharing, and have taken certain technical and management measures, including, but not limited to, verification and access controls, VPN, SSL encrypted transmission and multi-factor authentication mechanisms, based on our information classification and processing standards, to ensure the security of systems and services.
We have management and approval mechanisms for employees who may have access to your information and provide regular information security training for employees.
In the event of a personal data security incident that may affect your rights and interests, you will be notified in accordance with applicable data protection laws and regulations. We will also report the relevant incident to the competent regulatory authorities, if required by applicable laws and regulations.
Minors
Our services are not directed at minors (as defined in applicable data protection laws) and we cannot distinguish the age of persons who access and use these. If a minor has provided us with personal data without parental or guardian consent, the parent or guardian should contact us. If we become aware that personal data has been collected from a minor without parental or guardian consent, we will terminate the minor’s account, where that minor has an account with us.
The limited circumstances we might need to collect the personal data of minors include: as part of a reservation, the purchase of other travel-related services or in other exceptional circumstances (such as features addressed to families). When processing the personal data of minors, we strictly adhere to the principles of legality, necessity, clear purpose, openness, transparency and security, and we take strict measures to protect such data.
If you have any questions or concerns regarding our protection of minors’ personal data, or if you (in your capacity as the parent or guardian of the minor) wish to delete or correct the personal data of minors, please contact us using the contact information in our Contact Us section below.
Record retention
We will retain your personal data in accordance with all applicable laws, for as long as it may be relevant to fulfil the purposes set forth in this Privacy Statement, unless a longer retention period is required or permitted by law. We will de-identify, aggregate or otherwise anonymise your personal data if we intend to use it for analytical purposes or trend analysis over longer periods of time.
When we delete your personal data, we use industry standard methods to ensure that any recovery or retrieval of your information is impossible. We may keep residual copies of your personal data in back-up systems to protect our systems from malicious loss. This personal data is inaccessible unless restored, and all unnecessary information will be deleted upon restoration.
The criteria we use to determine our retention periods include:
- The duration of our relationship with you, or recent bookings or other transactions you have made
- Whether we have a legal obligation related to your personal data, such as laws requiring us to keep records of your transactions with us;
- Whether there are any current and relevant legal obligations affecting how long we will keep your personal data, including contractual obligations, litigation holds, statutes of limitations and regulatory investigations;
- Whether your personal data is needed for secure back-ups of our systems.
Contact us
If you have any questions or concerns about our use of your personal data or wish to enquire about our personal data handling practices, and exercise your rights to access, correct or enquire about deletion of personal data, please contact us here: support@chat.travelnow.com
For a list of our family of Expedia Group brands, click here.
Your principal data controller is Expedia, Inc., and this data controller may be acting as a joint controller with other members of Expedia Group companies. For more information about the Expedia Group data controller(s) (and joint controllers, where applicable) and/or representative for personal data we process, please click here.
Updates to statement
We may make changes to this Statement by updating it at any time for various reasons, including (1) to improve them and make them clearer or easier to understand; (2) to comply with legal, regulatory and/or tax requirements; (3) where we make changes to our services or how we run our businesses and/or (4) for security-related reasons. If we propose to make changes that will materially impact your rights or obligations, we will provide you with reasonable advance notice of such changes, unless the changes are urgently required to meet security, legal or tax requirements. You can see when this Privacy Statement was last updated by checking the ‘last updated’ date displayed at the top of this statement.
For information on prior updates, please contact us using the contact information in our Contact Us section.